Who
do I call with revisions to my art?
Call Boxercraft Customer Service at 800-914-7774 and
ask for our printed order specialist.
Will I receive an order placement
confirmation?
All orders receive an e-mail confirmation provided we
have a valid email address on file. Only printed orders
receive confirmation via fax.
You will receive an art approval within
48 hours of order receipt. Please call Boxercraft customer
service at 800-914-7774 with any questions.
What is the
status of my order?
Please
click here
to go to “My Account”.
You can access the status of your current orders.
Where can I see my invoices?
Click here
to go to “My Account” to view current invoices.
How do I know
if I have a backorder?
Click here
to go to “My Account”
to see your order status.
What is my tracking number?
Click here
to go to “My Account”
to see your tracking number on your past orders. Select
the Invoice Number of the order you wish to track, then
click on the tracking number to track the shipment.
This feature is currently only available with UPS shipments.
If your order was shipped via a carrier other than UPS,
you will need to copy the number and visit their website
to track.
Has my order been delivered?
We will e-mail a notification upon delivery.
How do I get a replacement order
for defective goods?
If this occurs, please call customer service at 800-914-7774
to an immediate replacement order.
What is my account number?
Click here
to go to “My Account”
to find your account number. It will be at the top of
the page.
What is my
username and password?
Click here
to go to My Account to update your password.
Where do I see my previous orders?
Click here
to go to My Account to see your previous order details.
Who do I call with order concerns
and issues?
Please call customer service at 800-914-7774 and speak
with one of our account managers for immediate assistance,
or click here
to send an email to our customer service department,
be sure to select "customer service" from
the list of departments to contact.
How do I request an RMA?
Please click
here to request an RMA or call customer
service at 800-914-7774.
How do I set
up an account with Boxercraft?
To become an authorized Boxercraft dealer, click
here.
If you would like to set up a credit line, click
here to download our credit app. Once you
have completed the application, please fax it back to
678-553-7003.
What is your return policy?
No returns without prior authorization (15% re-stocking
fee applies). No returns on customized goods. Claims
must be made within 5 business days of receipt of goods.
Patterns/colors may vary by order due to varying fabric
lots. Policies and prices are subject to change without
notice.
Where do I
send a return?
Upon authorization for your return, we will provide
you the returns mailing address. For further information,
please call customer service at 800-914-7774. To fill
out our online Return Merchandise Authorization request
form, click
here. |
