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National Sales Manager

Mableton, GA
  • FLSA Exempt
  • Position TypeFull time
  • DepartmentSales
  • Salary RangeN/A
  • Reports ToVP of Sales

Core Focus

The National Sales Manager is responsible for selling and promoting Boxercraft apparel products through specialty and independent distribution. This will be accomplished by developing and executing robust distributor account plans, including corporate and field-level initiatives and contact strategies.

Job Description

Role and Responsibilities

    • Manage a diverse team of independent apparel professionals across the Western US.
    • Develop and manage relationships with account customer base.
    • Work collaboratively to ensure customer service and support is at highest level. Develop and communicate a strategy to grow market share and customer base consistent with Business Plan. Plan should include resource needs, goals and budget/profitability details. 
    • Ensure sales efforts are focused on share gain, profit improvement and contribution margin goals, while staying consistent with Boxercraft’s strategic plan. 
    • Develop and manage account and channel specific tracking/ reporting and communicate ongoing results cross functionally; provide analysis and direction of product mix within the channel 
    • Support product development and launch by providing insight and input regarding customer priorities and product needs; by identifying the most appropriate targets among segment customers and by providing thoughtful input into demand planning for new product and replenishment. 
    • Develop strong relationships within market segments – represent wholesale at key customer functions and required industry events. 
    • Share knowledge and ensure alignment, to create a competitive advantage. Identify potential bundling opportunities. 
    • Work productively with all functional areas of the organization (Marketing, Purchasing, Production, Distribution, Customer Service and Accounting). 
    • 50% travel required within territory

    Qualifications and Education Requirements

    • Bachelor's degree from four-year College or university in business or related field
    • 5-10 years of sales experience
    •  Experience within apparel industry preferred.
    • Computer proficiency in Word, Excel, Power Point and Outlook
    • Excellent communication and strong relationship building skills.

    Physical Requirements 

    • Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions
    • Presentation Skills - Effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses.
    • Strategic Agility – Ability to anticipate future consequences and trends accurately. Has broad knowledge and perspective
    • Written Communication - Able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
    • Customer Focus - dedicated to meeting the expectation and requirement of internal and external customers

    Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Send your resume to hr@boxercraft.com with the job title in the subject line for consideration.
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    Customer Service Specialist

    Mableton, GA, US
    • FLSA Non- exempt
    • Position TypeFull time
    • DepartmentCustomer Service
    • Salary RangeN/A
    • Reports ToN/A

    Core Focus

    The purpose of the Customer Service Specialist is to assist wholesale customers with order management. Customer Service Specialist will also provide an exceptional customer experience to both, internal and external customers (wholesale) with order support to address inquiries about products and service.

    Job Description

    ROLE AND RESPONSIBILITIES

    • Process a high-volume of quality orders in a time sensitive environment
    • Attempt to upsell by suggesting styles/colors that might be of interest to them.
    • Communicate with various departments within Boxercraft to ensure a positive customer experience.
    • Use of standard office programs and internal applications.
    • Educate customers where applicable to prevent the need for future contacts. (ie; shipping, return policy, on line ordering for non-print orders)
    • Document all interactions via the order tracking system. (Navision)
    • Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting with a high sense of urgency.
    • Maintain a balance between company policy and customer benefit in decision making.
    • Handle concerns in the best interest of both customer and Boxercraft
    • Supporting (assigned) internal and/or external customers including sales and customers.
    • Types of contacts – Phone, email and Chat.

    QUALIFICATIONS AND EDUCATION REQUIREMENTS

    • 1-2 Year Customer Service Experience preferred.
    • Strong verbal and written communication skills.
    • High level of integrity and commitment to customer satisfaction.
    • Ability to communicate clearly and professionally, both verbally and in written.
    • Has ability to handle complaints and irate customers professionally.
    • Has a pleasant, patient and friendly attitude.
    • Attentive to detail.
    • Strong listening skills.
    • Willing to work a flexible schedule
    • Team player.
    • High sense of urgency to complete the tasks.
    • Multi-tasker
    Send your resume to hr@boxercraft.com with the job title in the subject line for consideration.
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    Embroidery Associate

    Mableton, GA
    • FLSA Non - Exempt
    • Position TypeProduction
    • DepartmentEmbroidery
    • Salary RangeN/A
    • Reports ToEmbroidery Operator

    Core Focus

    The Embroidery Associate will be the go to person for our embroidery, tackle twill, and applique needs and work with a small team. 

    Job Description

    Role and Responsibilities

      • Set up, operate and troubleshoot Industrial Sized Embroidery Machines to manufacture embroidered goods at the highest quality and efficiency standards.
      • Prepare machine for garments, which includes loading digitized designs into machine network, manual thread color changes and needle changes when appropriate.
      • Prepare garments for machine, which includes hooping mechanisms and backing placement to ensure highest possible quality and output.
      • Examine completed work to detect product defects and verify conformance and adjust machinery as necessary to correct quality or efficiency issues.
      • Routine machine maintenance including Daily Oiling and Lint Control using compressed air system and shop vacuum.
              • Position requires the ability and willingness to work on warehouse production floor at all work stations “as needed”.

              Qualifications

              • 1-3 years experience in warehouse/production environment
              • Quality control (an eye for detail) required

              Physical Requirements 

              • Work in warehouse where climate temperatures vary between hot/cold
              • Stand/ walk all day
              • Lifting up to 50 lbs
              • Overt-time is sometimes required to complete day’s work/current press job
              • Flexing into other positions/tasks within the warehouse.
              • .

              Send your resume to hr@boxercraft.com with the job title in the subject line for consideration.
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              Printer Level 1

              Mableton, GA, US
              • FLSA Non-exempt
              • Position TypeProduction
              • DepartmentPrint
              • Salary RangeN/A
              • Reports ToProduction Supervisor

              Core Focus

              Level 1 Printer will work with press team on an automated and/or manual press to maintain or exceed overall decoration results on garments for overall customer satisfaction and keeping the company competitive in customization offerings.

              Job Description

              Role and Responsibilities

              • Print garments using manual or automated screen press for garment printing/multiple colors
              • Work with a 2 to 3 person team, in all positions of printer, take off, and QC to produce quality garments
              • Able to mix ink as needed for print job
              • Match paperwork (art/work orders/pick tickets) to production screens & garments at a detailed level
              • Meet established production guidelines for output and ship date compliance
              • QC printed garments in comparison to Style Guide Standards & Production Work Orders
              • Maintain a print accuracy level </= 1% error rate
              • Utilize basic PC skills to look up & update orders
              • Maintain neat and safe work area
              • Partner with all production staff to develop ideas to maintain and improve all levels of service and production
              • Handle additional responsibilities and projects as directed by immediate supervisor.

              Qualifications

              • Read, write, and speak English
              • Match numbers, letters, and short descriptions on paperwork and product
              • Basic math skills
              • Basic PC skills, Navision preferred, not required
              • Attention to detail and willingness to critique output of print job against set standards and customer expectations
              • Desire to learn other functionalities other than  Level 1 Printer
              • Zero to one year printing press (manual or automated) experience.

              Physical Requirements

              • Work in warehouse where climate temperatures vary between hot/cold
              • Stand/ walk all day
              • Lifting up to 50 lbs
              • Overt-time is sometimes required to complete day’s work/current press job
              • Flexing into other positions/tasks within the warehouse.
              Send your resume to hr@boxercraft.com with the job title in the subject line for consideration.
              Send your resume to hr@boxercraft.com with the job title in the subject line for consideration.